After Sales


A central, site-wide, Laboratory Information Management Software (LIMS) system connects and manages all the attributes necessary to perform an analysis, from sample collection right through to instrument data collection, including the analyst and instrument used to test the material; all this information is collated and presented to the client in a standard format. This means that every sample submitted by a client is treated in exactly the same way.

Registered Users

To manage this information a user is presented with a dashboard, similar to the one illustrated here, this dashboard represents all the samples that a registered user is responsible for. From this dashboard a user can register a sample, assign analytical tests, build sample profiles and testing regimes, or just monitor the progress of a sample through the tesing process.

The whole process is managed through a controlled access user portal supported by a robust database; to gain access to this dashboard you need to apply to become a registered user. As a registered user you WILL always have access to your data.

Resource planning & customer relations is managed through our central ERP/CRM software Laboratory Information Management Software (LIMS) system is designed to connect and manage all the attributes necessary to perform an analysis, from sample collection to instrument data collection and final presentation in a standard format. A collection of the different tests translates into an Analysis Profile, a Product Specification Sheet and ultimately an analysis Template; this means that every sample submitted by a client is treated exactly the same.

Affiliate

To manage the laboratory a user is presented with a dashboard, similar to the one illustrated here, this dashboard represents all the samples that a registered user is responsible for. From this dashboard a user can register a sample, assign analytical tests, build sample profiles and testing regimes, or just monitor the progress of a sample through the tesing process.

Resource planning & customer relations is managed through our central ERP/CRM software, access to this software provides unique opportunities to use our on-line resource library and to become an editor at our on-line technical support website; here you will have the opportunity to contribute to the knowledgebase of this site and use your knowledge and experiences to inform like-minded researchers.

Members

To manage the laboratory a user is presented with a dashboard, similar to the one illustrated here, this dashboard represents all the samples that a registered user is responsible for. From this dashboard a user can register a sample, assign analytical tests, build sample profiles and testing regimes, or just monitor the progress of a sample through the tesing process.